Terms and Conditions

Booking Confirmation

All bookings are subject to availability and will be confirmed only upon receipt of deposit.
Minimum deposit is $500 as the security bond for stays over three weeks or the tariff in full for shorter stays, less than one week.
Any personal information collected will only be used for reservation and account purposes and will not be given or sold to any third party.
All outstanding monies are to be paid on arrival, if staying longer than 2 weeks, all monies are paid each fortnight - in advance.
For cheque deposits, booking is confirmed when cheque has cleared.

General Conditions

It is a condition of entry that our staff can access the apartment weekly for cleaning and linen change.
Rooms are serviced weekly. If extra housekeeping is required an extra $30 per hour required will be charged to guests. This includes units being left untidy on cleaning day.
No pets, except under Guide Dog Regulations.
All apartments are strictly non-smoking. Any breaches will incur additional cleaning and deodorising fees.
Lost keys and remotes attract a $150.00 replacement fee - due to change of locks being necessary for security reasons.
Short term guests will be required to complete a Guest Registration form on arrival.
Long term guests (over 4 weeks) will be required to fill out a short term lease agreement.

Cancellation and Amendments

We understand that plans can change and we will try to accommodate clients needs. However we require as much notice as possible of any changes.
Our standard policy for short term bookings is:
That if a booking is cancelled more than 14 days from booked dates there will be a $50 administration fee and remaining deposit will be refunded.
If a booking is cancelled less than 14 days from booked dates the first night will be forfeited.
Our cancellation policy for long term bookings is:
If a booking is cancelled more than 14 days prior to booked dates a $50 cancellation fee applies and remaining deposit will be refunded.
If a longer term booking is cancelled less than 7 days from booked dates or during the stay one weeks payment will be forfeited.
There are no refunds if your stay is shortened after arrival or if guests do not arrive on expected date.