TERMS & CONDITIONS
Booking Confirmation
- All bookings are subject to availability and will be confirmed upon the receipt of current valid credit card details or a deposit of the first night accommodation.
- In the event of a double booking or circumstances beyond our control, management reserves the right to supply alternative accommodation of a similar standard to Gunnedah Serviced Apartments or the best alternative.
Payment
- Full payment must be received by direct deposit, credit
card or cheque prior to arrival or on arrival by cash
for the invoiced amount.
- Credit card payments attract an additional 1.5% bank
fee for Visa and 3.5% for AMEX .
- Cheques must be received, banked and cleared before
being accepted as payment.
- Long term guests will be invoiced monthly and payments
must be received in advance.
- Payment terms are 7 days from the date the invoice is
received.
Cancellation Fee
- A cancellation fee of one night accommodation will apply
to any booking cancelled within 2 - 7 days of arrival.
Any cancellation fee will be charged to the credit card
details provided or deducted from the deposit if the cancellation
invoice is not paid within 14 days.
- If a booking is cancelled more than 7 days prior to
arrival a $30 administration fee will be charged or deducted
from the deposit refund.
- If guests cancel on the booked date no refunds are given.
- No refund is given if the visit is shortened or cancelled
on the day of arrival unless the apartment can be rebooked.
General Conditions
- It is a condition of entry that our staff can access the apartment weekly for cleaning and linen change.
- If extra housekeeping is required this is charged at $30 per hour. This includes units being left untidy or stained on cleaning day or departure.
- No pets, except under Guide Dog Regulations.
- All apartments are strictly non-smoking. Any breaches will incur additional cleaning and deodorising fees.
- Any items removed or lost from the apartments will be charged a replacement fee. This includes remotes, fire extinguishers, crockery, cutlery etc.
- Damage must be reported and if necessary paid for.
- Short term guests will be required to complete a Guest Registration form on arrival.
- Long term guests (over 4 weeks) will be required to fill out a short term lease agreement on arrival.
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